Your time is important to you and to us. One of our objectives at our clinic is to get you in, taken care of, and on your way as quickly as possible. Getting your insurance information into us prior to your visit will avoid delays associated with insurance verification.
In some cases, we are unable to verify insurance prior to your appointment and prior to your checkout, or your insurance carrier will not provide us with information on the amount of deductibles that you have met. In these incidences, we must collect the full amount of your charges or your deductibles at the time of service. In the event your insurance carrier pays us for these services, you will be issued a refund.
If your coverage requires a referral and you or your insurer does not provide one at the time of your visit, we must collect the full amount of your charges at the time of service. IT IS PATIENT RESPONSIBILITY TO MAKE SURE THAT THERE IS AN ACTIVE REFERRAL IN PLACE FROM YOUR VISIT!
Co-pays and Deductibles
Remember that payment for all co-pays and deductibles is due at the time of your appointment.
Co-pays for office visits are usually higher for specialists (like dermatologists) versus primary-care physicians. So check with your insurance carrier to determine if you have a higher co-pay for specialists.
If one of our physicians performs any of the following; injecting, curettage (scraping), electrodessication (burning), freezing or excising a lesion or growth, your insurance company will consider it an office surgery or procedure. Such outpatient surgeries and procedures are often subject to separate co-pays and/or deductibles. Again, check with your insurance carrier to determine how your benefits apply.
Suspicious skin lesions are often biopsied to determine if the growth is or is not cancerous. There are two charges associated with biopsies. First, our office charges for the actual biopsy performed. Second, there is a dermapathology lab charge for preparing and examining the biopsy slides under a microscope. An independent lab will bill your insurance carrier and you for their fees which are not associated with our office. If you have any dispute regarding the lab fees you need to contact them directly as those bills are not handled by our office.
We charge separately for your office visit and any procedure performed in our office. The office visit covers the evaluation and management or diagnosis of your particular condition. If a procedure is needed to remedy the condition, this will be processed under your deductible and these charges will be due at the end of your visit. In such a case, you should expect a charge for both parts of your visit.
If your child is under the age of 18, a parent or legal guardian must accompany the child to their first appointment.
As a courtesy to our clients, we call to remind you three days in advance of your appointment by text message and/or email.
In today’s hectic world unplanned issues come up for all of us. We recognize this fact, but we respectfully request that you cancel your scheduled appointment by phone a minimum of 24 hours in advance. That way the open slot can be filled with someone needing an appointment. Failure to provide 24 hour notice of cancellation may result in a No Show Fee.